Terms of Service

Returns & Exchanges Policy

SeaportShop 30-Day Return Policy

We will gladly accept your returned product without hassle for immediate full refund as long as the product is brand new, unopened, and unused within 30 days from the date of purchase.

If you ordered a product by mistake, purchased the wrong product, have not opened nor used the product, you may submit your request for a full refund.

Refund Request : Please submit your request for a Return Authorization Number through our online Help Desk as soon as possible and certainly within our posted 30-Day Return Policy.

Return products for a refund must be within 30 days from the date of purchase and in the same condition you received them: brand new, original packaging, unopened, unused, saleable condition, and with all of the original accessories. All merchandise we sell is brand new and protected by a full warranty. We sell only brand new merchandise in order to preserve quality control.

* Customers must pay the Return Shipping Label and email us the Tracking Number for all refund and exchange requests.
* SeaportShop is not responsible for compatibility issues, configuration support, or installation.
* Your return must be the same product we sold you: Model Number, Version Number, Serial Numbers, MAC Addresses and other information will be verified with our internal records including images taken within the processing phase.
* All returns must be brand new, unopened and received within the 30-day return policy period or the request for a refund will be denied.
* We may open the product to verify the contents if the product appears to have been tampered, repackaged, removed or modified.
* If the product has been opened or repackaged, it is considered USED. * Used product is not refundable.
* If you have an item you wish to return and you have exceeded the 30 days return policy period, you are valid for warranty service only with manufacturer support.
* Refunds must be issued to the same credit card, debit card, or other form of payment used in the original transaction.
* SeaportShop does not charge restocking fees for returns that are requested with a valid RMA; noting we do not accept used, opened or otherwise damaged merchandise.
* "Refused" and/or "Return to Sender" deliveries will incur a 25% handling fee plus related shipping costs once we have received and verified the contents of the shipment.
* We reserve the right to refuse any request for refund where we feel the request is not valid or the intended purpose of seeking a refund exceeds the policy standards as posted and the customer has exercised a pattern of abuse with our return policy.
* There are NO restocking fees on approved returns with a valid RMA procedure submitted. We only charge a handling fee plus related shipping costs related to "Refused" and/or "Return to Sender" shipments.


Product Must Be Brand New

BRAND NEW means "unopened", "unused", and "not tampered with in any way".


SeaportShop will refuse a customer return for the following when the returned product has:

* A different serial number than the one SeaportShop originally shipped.
* Has been opened, used, repackaged, resealed, tampered, wear and tear, modified in any way, or it not saleable as brand new.
* Missing parts or missing the original product packing material.
* Ink cartridge is either missing or used with respect to Printers and related devices.
* Damage because it was improperly packaged for return shipment to our facility.
* Damage from drops, spilled liquid, or mishandling.
* Return and exchange request exceeding 30 days from the date of purchase.


SeaportShop 30-Day Exchange Policy

We will gladly provide you an exchange as long as it is for defective products only. We will test and verify defects of the product prior to issuance of an exchange.

Exchange Request: Please submit your request for a Return Authorization Number through our online Help Desk as soon as possible and certainly within our posted 30-Day Exchange Policy.

If you experienced a malfunction or defect with your purchase, you may exchange your opened product to SeaportShop within 30 days from the date of purchase for the same item only.

* Customers must pay the Return Shipping Label and email us the Tracking Number for all refund and exchange requests.
* In the event you experience a defect, malfunction, or non-performing product, please allow us to correct the situation in order to meet your expectations.
* If you have opened or used the product, we will only exchange the merchandise for the same product and model number.

While we make every effort to provide you the best products at the lowest prices, it is inevitable to have a defect or malfunction from time to time. Understanding this is why SeaportShop.com stands by all its products and services 100% and will always make every effort to satisfy the customer.

Warranty

You may elect to contact the perspective manufacturer for warranty related service as most products listed have a full manufacturer warranty.

* Warranty service from the manufacturer is an option where the 30-Day exchange period has expired. The warranty does not cover negligence or damage due to normal wear and tear.
* Manufacturer warranty periods vary from each product and model number, please reference your product for warranty related details or contact our company if you need further assistance.

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Delivery
SeaportShop is not responsible for merchandise once it has been delivered to your address. When SeaportShop receives notification from our carrier, either USPS or FedEx, where the merchandise shipment has been delivered (proof of delivery), you the customer are the single sole person responsible for the delivery at this point. All orders contain tracking details; we monitor the tracking details as a matter of formality to conclude when and where the merchandise has been delivered. When we receive tracking details where the merchandise has been "DELIVERED", we conclude the transaction complete. All transactions are only shipped to the credit card holder billing address.

If USPS or FedEx is not able to complete the delivery of the merchandise, your order will be returned to our facility where we will inspect the merchandise and prompty issue a refund following any policy guidelines agreed upon during the checkout process that include handling fees where the order has been "Returned to Sender" or "Refused" the delivery. If a customer request the package be "Refused" for delivery or the package has "Returned to Sender" with the carrier, we do administer a handling fee since the proper procedure for RMA and the return policy has been disregarded by the customer.

* We are not responsible for loss, theft, or damage to the merchandise once the package has been delivered to your address.
* All shipments require signature upon delivery - No Exceptions.

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Please contact our company for additional assistance and we are always happy to help our customers in order to maintain your confidence and satisfaction.

* Request outside the return policy period of 30 days of refunds and exchanges will not be acknowledged.
* We reserve the right to modify our posted return and exchange policy at any time. Modifications are not retroactive; therefore, the policy in place at the time of your request is the only policy.